CUSTOM ORDERS
I HAVE GENERAL QUESTIONS BEFORE MAKING MY CUSTOM ORDER?
We understand that ordering your custom wedding shirts can be a complex matter.
For that, we have compiled a document based on our many customer questions we
have received- please CLICK HERE to access. If you still have questions after
looking over the documentation or if you are unsure about something, please feel
free to contact one of our customer service representatives at 877-374-3299 or
via Live Chat on our Customer Service page.
MY EVENT IS IN LESS THAN 4-6 WEEKS, CAN I RUSH MY ORDER?
Depending on how soon your need is, we do have an expedited service available.
We use FedEx Global Priority and ship right to your door. We can usually
accommodate 3-4 weeks delivery turnaround. Please call regarding this service
for pricing and availability. Note that during the busy season this service may
not be available and/or Int"l shipping may also extend the time to receive
(CLICK HERE for additional information).
Alternately, check out our our "Available Now" inventory list updated daily.
I NEED A SPECIFIC EMBROIDERY COLOR; DO I HAVE TO PURCHASE AN EMBROIDERY BOOKLET?
If you need an embroidery color to match a specific color you have already chosen
for your wedding or event, we strongly recommend purchasing our Madeira embroidery sample
booklet. This booklet contains samples of all 350+ colors we offer in the actual thread that will be used in the making of
your custom shirt (CLICK HERE for additional information).
You can also view the colors online, but the shades can often vary depending on
the monitor you are viewing it from. The online swatch matching system is for a
basic reference of color, not for exact accuracy! If used and
relied upon for an exact match, it is done so at your own risk! WeddingTropics cannot be
responsible for mis-matched shades as a result of relying on this method. If the embroidery
color received is not what you were expecting, our standard “custom order”
return/exchange policy would apply.
DO YOU HAVE ANY OTHER FABRIC COLORS? CAN YOU MAKE MY ITEMS USING FABRIC I PROVIDE?
If you have a special fabric color matching request outside of our 13 standard
fabric colors, you can download our Material Services Request form and proceed
with the directions located on the form. The fee for the fabric locator service
is $25 that will be added to the cost of your order if we successful in matching
your color.
Alternately, if you have a particular fabric you would like us to use for your
item(s), please call us at (877)374-3299 regarding fabric restrictions and how
to proceed.
TALK TO OUR BRIDAL CONSULTANT
Need help coordinating your complex wedding attire needs? Aracely can help! CLICK HERE for more information.
SIZING
ARE YOUR SIZES AMERICAN SIZES?
Although our clothing is made in Central America, our sizes are made to the specific measurements you indicate. Sizes can range depending on the designer. We recommend measuring the subject prior to selecting a standard size to assure proper fit.
SIZING MY CUSTOM SHIRTS, CUSTOM LINEN PANTS, and LINEN SUITS
We emphasize (probably over emphasize) the risk involved when making the
assumption about size without carefully measuring. There is a time
and cost loss associated with any mistakes made on the customer’s behalf. We
always recommend following the directions on our help pages closely in order to
accurately measure and match to our sizing charts. CLICK HERE
to access. WeddingTropics cannot take responsibility for incorrect measurements.
Please read our standard custom order exchange/return policy.
TALK TO OUR BRIDAL CONSULTANT
Need help coordinating your complex wedding attire needs? Aracely can help! CLICK HERE for more information.
SHIPPING
WHAT ARE THE SHIPPING COSTS ASSOCIATED WITH CUSTOM SHIRTS, PANTS, SUITS AND BRIDESMAID DRESSES?
Our custom apparel is manufactured in Central America on an expedient basis,
therefore must be imported into the US and sent via air freight. The cost
associated with this service includes customs duty clearance and brokerage fees
on top of the shipping and handling costs. To complete, there is also a domestic
shipping charge to the customer from our distribution center in Fort Lauderdale.
WHAT ARE THE SHIPPING COSTS FOR WEDDING GOWNS?
Shipping costs for our Wedding Gowns can vary. To determine the exact amount,
you can add the item to your shopping cart and proceed to the “payment” screen.
If you do not wish to complete your order at that time, you can simply exit the
screen.
WHAT ARE THE SHIPPING COSTS FOR STOCK ITEMS?
Shipping costs for our stock items can vary. To determine the exact amount, you
can add the item to your shopping cart and proceed to the “payment” screen. If you
do not wish to complete your order at that time, you can simply exit the
screen.
WHAT IS YOUR SHIPPING METHOD FOR DOMESTIC ORDERS?
Orders are processed in the order in which they are received and are usually
shipped the same or next day. Weekend orders are processed on the following
business day. All Guayabera and Havana shirt orders are shipped via USPS
priority mail, on average it takes 2-3 days for customers to receive. FedEx rush
overnight delivery barring holiday rush or non-working postal days. Hawaiian
garments are shipped directly from Hawaii and many times are made to order. They
average from 4-7 days to receive, but can also take up to 3 weeks depending on
availability. Our warehouses are located in Ohio, California, Hawaii, and
Washington. Depending on the shirt styles that are ordered, stock can come from
either warehouse or all warehouses. At customer requests to both keep shipping
costs down and for customer convenience; our standard delivery on all packages
does not include Signature Confirmation or insurance. If you are concerned that
the shipping address where your package may be left at the door is an unsuitable
or unsafe location, we recommend either requesting Signature Confirmation at
checkout Comments or have the package delivered to a safer more secure address.
Unless otherwise requested by the customer, we ship every package using just
delivery confirmation. Our order delivery responsibility is confirmed and
complete when successfully tracked to your address. No exceptions!
WHAT IS YOUR SHIPPING METHOD FOR INTERNATIONAL ORDERS?
We do ship internationally for most countries. We use USPS global priority,
global express, and FedEx. Shipping time varies from 2-10 business days
depending on the method. Please note for custom orders shipping international,
the standard 5-6 weeks to receive may be extended depending on the season rush.
WILL MY PACKAGE BE SECURED WHEN DELIVERED? IS SIGNATURE REQUIRED?
For standard delivery, we ship USPS priority from our distributor in Fort Lauderdale to
the entire domestic USA. All packages valued over $200 are shipped using USPS Signature Confirmation. If your order is over $200 and you do not want nor
require this service, please specify in the Comments section at checkout in order to opt out.
SIGNATURE CONFIRMATION OPTING OUT
Signature confirmation is designed to protect the both the recipient as well as
the shipper. The other side however is it can be inconvenient as it requires the
recipient to be present at the time of delivery. If you consider your residence
or otherwise stated mail delivery location to be a safe and secure location
where possibly your merchandise would be left, you can opt out. Simply state
"Signature Confirmation opt out" in the Comments section at checkout. Please
take note by opting out of Signature Confirmation you do so at your own risk!
RETURNS & EXCHANGES
WHAT IS YOUR EXCHANGE/RETURN POLICY FOR STOCK ITEMS?
RETURNS --
(Please note this does not apply to
custom orders, please read below in the “custom orders” section for return info regarding custom orders). We offer a full 365 day return policy if you are for some reason unsatisfied
with the product. Returns are subject to a 15% restocking fee depending on the
circumstances. Shipping charges are not reimbursable. Clothing articles must be
unworn and undamaged with all original packaging and tags intact.
EXCHANGES --
(Please note this does not apply to custom order exchanges, please read below in the “custom orders” section for exchange info regarding custom orders). If the size ordered is incorrect or does not fit simply return the article and
we will exchange it for the correct size (additional shipping charges will apply). All items must be unworn, undamaged, unwashed, and
complete with all original tags and packaging intact.
As a special sizing note, we carry different brands of clothing, which in turn
are manufactured by different companies. The sizing varies from manufacturer to
manufacturer. Sizing charts indicated for each item should be verified.
EXCHANGES & RETURNS --
Please call our toll free number (877-374-3299) for an RMA number for the return package. Please make sure to include the RMA clearly written on the package and include a copy of your original invoice in the package.
WHAT IS YOUR EXCHANGE/RETURN POLICY FOR CUSTOM ITEMS?
*Please contact us right away if there is a problem or you would like to exchange/return your order! Our priority is to make sure that you have properly fitted outfits and time is usually very critical.
If there is a mistake made on our behalf no matter the item, we will swiftly re-make the item and return ship at no additional cost to the customer. The item in question will need to be returned to our office within 2 weeks, otherwise we will need to charge for the corrected item. Custom made orders are made for each individual customer and cannot be returned or exchanged.
Custom made orders are made for each individual customer. WeddingTropics is available to answer any questions regarding sizing and provides our customers the opportunity to purchase both fabric and embroidery samples. These samples are the actual fabric and embroidery used to make our items. Since we make these services available to our customers, we cannot assume responsibility and cannot provide a refund if the sizing, fabric or embroidery color is not what was expected. This list includes all custom items listed below:
* Shirts
* Pants
* Suits
* Gowns & Bridesmaid Dresses
* Rings
Although we do sympathize, we cannot stress enough the importance of carefully following all instructions regarding measuring and matching embroidery colors. WeddingTropics will remake the garment (or ring) and will usually do so at an amicable discount rate depending on the circumstances. Please follow the instructions carefully!
ORDERING ONLINE
HOW DO I ORDER ONLINE?
To order online, you must first create an account and enter all of the requested
information. Once created, you can add the items to your shopping cart and
proceed to “checkout”.
HOW DO I KNOW IF MY ONLINE ORDER HAS BEEN PROCESSED?
Once your order has been processed you will receive an email confirmation in
your email. You will also receive an order number, please make sure to keep this
number handy.
HOW CAN I TRACK MY ORDER?
Simply log into your account using the email address and password you used when you created your account. Once you are logged in go to "My Account" at the top of the page then "View the orders I have made". You will note the following status in the notes of your account:
PROCESSING -- Order has recently been placed and has not yet started the
production process.
CUSTOM PENDING -- Order has been processed and is currently in the production process.
CUSTOM IN TRANSIT -- Order is complete and on it’s way to our
distribution office in Fort Lauderdale. Once received, it will be shipped to you (along
with a confirmation email and tracking number).
CUSTOM SHIPPED -- Order has left our Fort Lauderdale distribution office and is
on it’s way to you!
If further information is required regarding your expected delivery time, please call our toll free number.
CUSTOMER SERVICE
WHAT ARE YOUR HOURS OF OPERATION?
Operators are available Monday thru Friday 10:00AM – 7:00PM (EST) and Saturday 9:00 AM – 1:00 PM, and some holidays.
DO YOU HAVE A LOCAL STORE THAT I CAN VISIT?
At this time our products are only available for purchase online.
DO YOU HAVE A CATALOG?
At this time we do not have a catalog that we can send, but all of our items are
available online and updated on a regular basis.
CUSTOMER SERVICE & FEEDBACK
We care about what our customers think and what they are saying, therefore
customer service is our number one priority. We not only greatly value our
customer satisfaction and appreciation, but also understand that a happy
customer promotes a return customer and spreads the word about us.
If you are happy with our quality, services, and products, please tell others.
If you are dissatisfied, PLEASE tell us. Ultimately it is you that we work for,
therefore we highly value your Comments and suggestions on how we can better
provide our service to you.
TALK TO OUR BRIDAL CONSULTANT
Need help coordinating your complex wedding attire needs? Aracely can help! CLICK HERE for more information.
PAYMENT INFO
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, Discover, and PayPal payments.
WHY IS MY CREDIT CARD PAYMENT NOT WORKING?
If your credit card is not being accepted by our system, it is generally because
the “Billing Address” indicated on your order does not match that on your credit
card statement or records.
Some credit cards also place a block on online purchases over a certain amount.
If this is the case, contact your credit card company and inform them that you
will be making a purchase with our company (the company name associated with the
payment will be “The Guayabera, LLC”).
GARMENT CARE
WHAT ARE THE WASH AND CARE INSTRUCTIONS?
We always recommend dry-cleaning, particularly on the detail and/or multi-color embroidered shirts. With regard to the fabric, the Linen/Rayon or 100% Linen materials can often times shrink, wrinkle, or lose their luster when washed. Dry-cleaning will prevent against wrinkling, shrinkage, and standard fabric breakdown.
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