WHAT IS YOUR EXCHANGE/RETURN POLICY FOR STOCK ITEMS?
RETURNS -- To return a "Ready Made" item contact our Customer Service department to obtain an RMA number and return instructions. We offer a full 365 day return policy if you are unsatisfied with your "Ready Made" item. Clothing articles must be unworn and in original condition with all labels and tags intact. Returns are subject to a 15% restocking fee. Shipping charges are not reimbursed. The RMA number must be clearly written on the package as well as a copy of your original invoice in the package.
EXCHANGES -- To exchange your "Ready Made" item, please contact our Customer Service department to obtain an RMA number and return instructions. Clothing articles must be unworn and in original condition with all labels and tags intact. Please note that if a replacement size or style is needed a new order must be placed. Once your original order is returned to us you will be refunded within 5-7 business days for entire price of the item. For your benefit we strongly suggest to purchase return shipping that includes delivery confirmation or provides a tracking number. The RMA number must be clearly written on the package as well as a copy of your original invoice in the package.
WHAT IS YOUR EXCHANGE/RETURN POLICY FOR CUSTOM ITEMS?
Due to the fact that these items are Custom Made specifically for you, we can not accept returns for any reason. This is standard practice as all of our Custom Made attire is made especially for you even if a standard size is chosen. If an error was made in the production process we will promptly re-make and re-ship the item at our cost.
Although we do sympathize, we cannot stress enough the importance of carefully following all instructions regarding measuring and matching embroidery colors. If a new item is needed a new order must be placed and we will remake the item. Depending on the circumstances we would gladly provide you with an amicable discount on the new order. The discount amount will be provided by one of our Customer Service Representatives.
*Please contact us right away if there is a problem with your order. Our priority is to make sure that you have a properly fitted outfit. With Custom Made items time is usually very critical. If there is a mistake made on our behalf no matter the item, we will swiftly re-make and ship the item at no additional cost.
WeddingTropics is available to answer any questions regarding sizing and provides our customers the opportunity to purchase both fabric and embroidery samples. These samples are the actual fabric and embroidery used to make our items. Since we make these services available to our customers, we cannot assume responsibility and cannot provide a refund if the sizing, fabric or embroidery color is not what was expected. This list includes all custom items listed below:
* Gowns & Bridesmaid Dresses