IMPORTANT: We send all tracking and order information via email, unfortunately, many times our emails go to spam! This is the case particularly with Microsoft emails (Outlook, Live, Hotmail), but can happen to any email type. If you did not receive an email from us immediately upon an event you have taken with us, such as order placement, please check your spam folder and “unspam” us!
WHAT ARE THE SHIPPING COSTS AND DELIVERY TIME FOR US DOMESTIC?
We offer free shipping with $99 or more purchased. For purchases of $98 and below, our discounted standard method from Southern California is applied. Our standard domestic shipping method is USPS Priority, is now 2-5 business days, depending on your geographical distance from San Diego, California. The tentative delivery date is only given on the tracking information once the item has been shipped. Our current shipping days/ cutoff time is Monday-Friday, 12 noon PST. Orders requiring alteration may be delayed but we will rush if required to make your date.
DO YOU OFFER OVERNIGHT SHIPPING ON STOCK ITEMS?
Yes! For stock items shipped US domestic, please contact us before 12pm PST M-F if you need overnight delivery. Orders received after that time will be shipped overnight the following business day.
WHAT IS YOUR COST AND SHIPPING METHOD FOR INTERNATIONAL STOCK ITEMS?
We offer free shipping on International orders with a purchase of $499 or more. For purchases $498 and below, our discounted DHL worldwide weighted shipping cost applies. Delivery lead time on International orders averages 3-5 days anywhere in the world. Remote locations may take an extra day or possibly two. The system will indicate at the time of checkout the DHL estimated date of delivery to your door.
WHAT IS YOUR STANDARD SHIPPING TIMELINE FOR CUSTOM MADE ORDERS SHIPPED DOMESTIC AND INTERNATIONAL?
Our standard lead time for custom made apparel is 3-4 weeks. From there our standard shipping timelines for domestic and international apply, please refer to those timelines commented above.
During our our off season months (June 1st – Jan 14th), shipping on custom items can be as fast as 10 days, during our high season months however (Jan 15th- May 31st), this is definitely not the case. The 3-4 weeks is the standard lead time we require for our custom order to be made, and received in California from the time of your order. While this long time line is not always the rule, it does give us adequate time to not over promise our customers, but rather, assure that we can either over deliver or at least guarantee the 4 week date. Uncontrollable circumstances do occasionally come up, this is especially the case during our high season.
If we are experiencing further delays beyond the 3-4 weeks (which has been known to occur during this window of time), we will update this information on both the website and in our “in production” email at the time of your order. While we do our best to contact our customers with any delays that come up on current orders, we have been known to slip. Please contact us immediately if you are concerned with the dates on your custom order.
We do offer expedited delivery on custom orders, which at times during our high season may not be available if we have reached capacity. For details and availability please click here.
* Order as early as possible! If it is not absolutely necessary to wait, we ask that you do not wait!
** Make sure to use your actual nearest date in the Wedding/ Departure date, many times the wedding date is used, when the departure date is a week sooner!
*** Adding a week or more of buffer time to your wedding/departure date is a great safety measure that is not discouraged!
WILL MY PACKAGE BE SECURED WHEN DELIVERED? IS SIGNATURE REQUIRED?
If you are concerned about the security of the location in which your package may be left, we recommend requesting “Signature Confirmation” in the comment box during checkout. You may also have your order shipped to a work or alternate address that may be more secure. WeddingTropics cannot be responsible for missing packages due to “porch pirates”.
WILL I BE CHARGED TAXES/DUTIES IN MY COUNTRY FOR MY ORDER?
Depending on the destination country, occasionally taxes and duties may be imposed. WeddingTropics has no control of a country’s tax policies or the taxes they may impose, therefore we cannot be responsible or provide compensation for such costs should they be imposed, or otherwise accept returns under same circumstance. As a courtesy to our customer however, we do indicate our lowest discount prices on your items at delivery to assure that if taxes are imposed, they will be minimal.