IMPORTANT: We send all tracking and order information via email, unfortunately, many times our emails go to spam! This is the case particularly with Microsoft emails (Outlook, Live, Hotmail), but can happen to any email type. If you did not receive an email from us immediately upon an event you have taken with us, such as order placement, please check your spam folder and “unspam” us!
WHAT ARE THE SHIPPING COSTS AND DELIVERY TIME FOR US DOMESTIC?
We offer free shipping with $99 or more purchased of stock only merchandise. For stock orders of $98 and below, our discounted standard method from Boise, Idaho is applied. We do not offer free shipping breaks on custom (“Design it”) orders. Our standard domestic shipping method is USPS which is now 5-10 business days. Our current shipping days are Monday-Friday.
DO YOU OFFER OVERNIGHT SHIPPING ON STOCK ITEMS?
Yes! For stock items shipped US domestic, we offer FedEx standard overnight, 2 day, and 3 day. Orders are shipped same day as long as they are placed before 12pm EST M-F (closed Saturdays and Sundays), otherwise they will be shipped next business day. Our overnight shipping does not include an option for Saturday delivery. If you order overnight service on a Friday, you will not receive your package until that following Monday.
WHAT IS YOUR COST AND SHIPPING METHOD FOR INTERNATIONAL STOCK ITEMS?
We offer free shipping on International orders with a purchase of $499 or more of stock only merchandise. For custom orders or stock orders of $498 and below, our discounted DHL worldwide weighted shipping prices apply. Delivery lead time on International orders averages 5-7 days anywhere in the world. Remote locations may take an extra day or possibly up to three. The system will indicate at the time of checkout the DHL estimated date of delivery to your door.
WHAT IS YOUR STANDARD SHIPPING TIMELINE FOR CUSTOM MADE ORDERS SHIPPED DOMESTIC AND INTERNATIONAL?
Our standard lead time for custom made apparel is 3-4 weeks Standard (rush 2-4 weeks). From there our standard shipping timelines for domestic and international apply, please refer to those timelines commented above.
During our our off season months (June 1st – Jan 14th), shipping on custom items can be as fast as 10 days, during our high season months however (Jan 15th- May 31st), this is definitely not the case. The 3-4 weeks Standard (rush 2-4 weeks) is the standard lead time we require for our custom order to be made, and received in California from the time of your order. While this long time line is not always the rule, it does give us adequate time to not over promise our customers, but rather, assure that we can either over deliver or at least guarantee the 4 week date. Uncontrollable circumstances do occasionally come up, this is especially the case during our high season.
If we are experiencing further delays beyond the 3-4 weeks Standard (rush 2-4 weeks) (which has been known to occur during this window of time), we will update this information on both the website and in our “in production” email at the time of your order. While we do our best to contact our customers with any delays that come up on current orders, we have been known to slip. Please contact us immediately if you are concerned with the dates on your custom order.
We do offer expedited delivery on custom orders, which at times during our high season may not be available if we have reached capacity. For details and availability please click here.
Best practices for custom orders:
* Order as early as possible! If it is not absolutely necessary to wait, we ask that you do not wait!
** Make sure to use your actual nearest date in the Wedding/ Departure date, many times the wedding date is used, when the departure date is a week sooner!
*** Adding a week or more of buffer time to your wedding/departure date is a great safety measure that is not discouraged!
WILL MY PACKAGE BE SECURED WHEN DELIVERED? IS SIGNATURE REQUIRED?
If you are concerned about the security of the location in which your package may be left, we recommend requesting “Signature Confirmation” in the comment box during checkout. You may also have your order shipped to a work or alternate address that may be more secure. WeddingTropics cannot be responsible for missing packages due to “porch pirates”.
WILL I BE CHARGED TAXES/DUTIES IN MY COUNTRY FOR MY ORDER?
Depending on the destination country, occasionally taxes and duties may be imposed. WeddingTropics has no control of a country’s tax policies or the taxes they may impose, therefore we cannot be responsible or provide compensation for such costs should they be imposed, or otherwise accept returns under same circumstance. As a courtesy to our customer however, we do indicate our lowest discount prices on your items at delivery to assure that if taxes are imposed, they will be minimal.