WHAT IS YOUR RETURN POLICY ON DESIGN IT AND TAILORED ITEMS?
Our "Design It" and tailored products are custom made to order garments; all custom made or altered items are non-returnable unless there are quality or sizing defects. Please read below for information.
Quality and Sizing Defects on our "Design It" Made to Order Garments:
While we are very fair and accommodating to our customers, we reserve the right to judge perceived manufacturing defects based upon our internal tolerances and allowances.
* If a sizing or quality defect is deemed our fault, we will swiftly remake and reship the replacement item(s) at our expense.
* If however it is deemed the customer made the error, we will swiftly remake and reship the replacement item(s) at only our cost to do so (we don't profit from customer mistakes).
For more information, these criteria and more are outlined in our FAQs. Please refer to our FAQ bullets: Custom Orders, Sizing, and Fabric & Embroidery Colors for specific information on each.
If you have questions or regarding our Design It option, please contact us before ordering.