STOREFRONT OR ONLINE ONLY?
Both! Our storefront is located in Ramona, CA (just outside of San Diego, CA). If you are local and in the San Diego or Los Angeles area, please give us a call at (800) 670-3485 to arrange a private appointment. See below or click HERE :
Address: 932 D St STE 2 Ramona, CA 92065 | Hours: M-F 9 – 4
CAN I RETURN DESIGN IT ORDERS
Our Designer or “Design It” line items are custom made to your order, many of which can still be returned. Our Tailored items however are made to measure therefore we cannot accept returns under any circumstances unless a quality issue or error was made on the part of our manufacturer. Please see our return policy below for more information and return criteria located in the Returns and Exchanges section in our FAQ’s.
GROUP ORDERS ORDERING SEPARATE – ENSURING PRODUCT AND DELIVERY TIMELINE CONSISTENCY
To assure product and delivery consistency across an order of many participants, important for fabric color consistency, workmanship consistency, delivery timeline consistency, etc., it is always best practice to manufacture them all together and at the same time. To achieve this, the best way to guarantee this is to order everything in one order, however, separate orders are also OK but only if our group orders separate process is followed:
SPECIFYING WEDDING / DEPARTURE DATE AT CHECKOUT
This is a very important date primarily needed for custom orders, but also good to have for stock orders. Because internally we key off this date to schedule our custom orders by priority, please make sure to specify the NEAREST date, not the latter. If you are flying to destination before the wedding date, it is important you give us your departure date, and not your wedding. Many customers will simply add some additional padding time before their latest date in case of issues, which we very much recommend and appreciate! It is always better to be safe and order early rather than waiting until the bare timelines on our site. We do get busy and backed up during the high season!
MY EVENT IS COMING UP QUICK, CAN I RUSH MY ORDER?
Depending on how quickly your need is, time of year, and our current order queue, we do have an expedited service available. Most of the time we can accommodate. Please click HERE for information on our expedited service.
CAN I CANCEL MY CUSTOM ORDER
Depending on how far along your order is in the production process, we may or may not be able to cancel the order. If early enough and process hasn’t begun, yes, otherwise if at the beginning stages, material and work waste will be assessed and a fee of some kind may be imposed. If late in the process and garment is nearly complete or complete, we cannot cancel. Contact our Customer Service department immediately if you find need to cancel your order for any reason.
PLEASE FOLLOW OUR SIZING CAREFULLY, CLICK HERE FOR OUR SIZING PAGE.
TOLERANCES AND LIABILITIES
WeddingTropics cannot be responsible for customer sizing mistakes on custom design it and/or tailored orders. We recommend carefully following our sizing criteria, if you are unsure, please contact our customer service for questions and guidance. Our allowable tolerance for custom and stock orders is within a .5″ of the chart and/or the given measurement by customer on custom orders. Please follow our sizing criteria and charts carefully.
ARE YOUR STANDARD SIZES AMERICAN SIZES?
Our “Standard Size” run fairly true to size for the American market. However, since not all designers and brands run the same, we would suggest measuring each person and matching to the size chart to ensure the proper size is ordered. Our size charts can be viewed by clicking the little blue information button at the size select dropdown from within the product, or visit our sizing page.
SELECTING THE “TAILORED FIT” OPTION
Tailored fit is our made to measure option, meaning that we use the specific measurements provided by you. We suggest carefully measuring each person then compare to our size charts to assure the measurements are within reason. We have provided a video which can be viewed by clicking the little blue information button within the tailored sizing option on the product page. Optionally, a downloadable/ printable measurement instructions pdf is linked from the video footer. You can also visit our sizing page where all information is conveniently compiled.
Measurements can be taken easily at home with the assistance of another person or optionally a tailor can be used. Although we don’t recommend using a tailor, if you do we suggest printing out our measurement instructions, and make sure they follow our method correctly. We have had many issues in the past with customers using tailors. We often emphasize (probably over emphasize) the importance of obtaining accurate measurements.
Our problem areas are always shirt length and sometimes sleeve length, and usually measured too short. Please make sure to compare your measurements to our size charts; then make a decision based on knowing your body and the degree at which each body category is usually incorrect for you with respect to standard sizes. Standard disproportionality should usually be no more than plus/minus 2-3 inches, and is almost always (as mentioned), the length measurements too short.
For extra broad shoulders, large chest, large stomach; add on 2-3 inches shirt length to avoid shirt front “pull-up”.
WHAT IS THE DIFFERENCE BETWEEN MY MEASUREMENTS AND THE ONES OF MY FINISHED PRODUCT?
To produce your Custom Made shirt, a specific percentage is added to certain measurements provided to ensure a good fit. The neck, shirt height, and sleeve length measurements will be used as is. The chest, belly, hip, and shoulder measurements will have room added for comfort and correct fit. Our “Relaxed” fit has a slightly larger percentage added as opposed to our “Fitted” style.
FABRIC COLORS: CUSTOM ORDERS
As outlined in our custom orders, due to fabric color discrepancies between rolls, we recommend ordering all orders for a wedding party together either in one order or by following our group order procedure. Please see “GROUP ORDERS – ENSURING CONSISTENCY” in our custom orders FAQ bullet.
FABRIC COLORS: SAMPLES
WeddingTropics is available to answer any questions regarding sizing and provides our customers the opportunity to purchase both fabric and embroidery samples. These samples are the actual fabric and embroidery used to make our items. Click HERE for additional information and to order. Fabric colors have a tendency to change slightly for reasons not in our control. We recommend ordering fabric samples when you are within no more than 30-60 days from ordering your custom garments. If you do order samples early, please re-order new ones within that time frame to confirm your color is still correct.
I NEED A SPECIFIC EMBROIDERY COLOR. DO I HAVE TO PURCHASE AN EMBROIDERY BOOKLET?
If you need an embroidery color to match a specific color you have already chosen for your wedding or event, and you require an accurate match, we recommend purchasing our Marathon embroidery sample booklet. Click HERE for additional information and to order. This booklet contains samples of all 300+ colors in the actual thread that will be used to make your custom shirt. If your requirement isn’t so exact, you can use the electronic version of the booklet available on our embroidery page. However, we do still recommend using at least 2 different devices to assure match as the shades can often vary depending on the monitor you are viewing it from. The online swatch matching system is for a basic reference of color, not for exact accuracy. If used and relied upon for an exact match, it is done so at your own risk, WeddingTropics cannot be responsible. Please see our return policy for more information on custom orders and mistakes made.
WHAT IS YOUR EXCHANGE/RETURN POLICY FOR STOCK ONLY ITEMS?
Contact Customer Service to obtain an RMA number and return/exchange instructions. We offer a 90 day return policy if you are unsatisfied with your item. Clothing articles must be unworn and returned in neat and original condition with all packaging, labels, and tags intact. Returns are subject to a 15% restocking fee. Return shipping charges are not reimbursed. The free shipping offer if applicable is no longer valid if the final purchase after return falls below the free shipping limit. The RMA number must be clearly written on the package as well as a copy of your original invoice in the package. Exchanges follow the same criteria as return, simply re-order the corrected item and follow return instructions (above) to return. We reserve the right to refuse any return based on the condition of the returned item(s) with adherence to our conditions explained.
WHAT IS YOUR EXCHANGE/RETURN POLICY FOR “DESIGN IT” AND “TAILORED” (CUSTOM) ITEMS?
Design It items are custom made items- building custom items and air freighting is an expensive undertaking, therefore returns are dependent on our ability to make the items available for either full resale; resale at a discount; or no resale – appropriately, we have 3 policies: full return, limited return, and non-returnable.
Fully: Design It Items that are fully returnable enjoy the same policy as our stock items return policy, with the only exception that the Design It cost is non-refundable. This is a small add on cost at the time of the order; for pants and vests it is $15, for shirts it is $20.
Limited: These are Design It items that we deem can be resold on our discount shelf. These can be taken back but in a limited capacity (for a lesser refund). The limited policy is subject to a case by case basis, the eligibility criteria and refund is at our discretion.
Non-Returnable: Our Tailored service, including hemmed pants are made to measure, and therefore we cannot accept returns under any circumstances unless a quality issue or error was made on the part of our manufacturer. If the mistake is verifiably our fault, we will swiftly re-make and re-ship the item at no cost to you. Please note; While we are very fair and accommodating to our customers, we reserve the right to judge perceived mistakes as whether they are ours, the customers, or shared. Our decision involves strict adherence to our internal policies for circumstances, allowed tolerances of sizing, as well as fabric or embroidery color discrepancies. These criteria are all outlined herein our FAQ’s and on our informational pages. Please see our FAQ bullets: Custom Orders, Sizing, and Fabric & Embroidery Colors for specific information on each.
If a customer mistake is made and a replacement item is needed on a non-returnable item(s), we will remake the item and ship at just the cost to do so (we don’t profit from customer mistakes). Please contact us for more information.
Following are the conditions on Design It items which are either limited or non-returnable. Anything not listed is eligible for full return, (less the Design It cost):
Limited Policy Applies:
WHAT ARE THE SHIPPING COSTS FOR US DOMESTIC?
We offer free shipping with $99 or more purchased. For purchases $98 and below, the cost is standard USPS weighted shipping from California.
WHAT IS YOUR SHIPPING METHOD FOR “CUSTOM MADE” DOMESTIC ITEMS?
Under normal circumstances, our custom made apparel takes approximately 4-5 weeks to be received in California from the time of order (during our rush season however Jan 15th- April 31st, this time line may increase and will be indicated both on the website and by email as your order enters into production). The orders are than shipped from California to your door. Once shipped, your tracking number will be emailed to you. Standard delivery time takes between 2-3 business days within the continental US. Orders being shipped to Hawaii, Puerto Rico, and Alaska can sometimes expect to take an additional day, averaging 3-4 days depending on the exact destination.
We do offer expedited service, it is shipped DHL directly from our factory to your door. The level of speed however is dependent on the time of year and our order overhead – usually within 1-2 weeks (or less) in months from May-Jan 15th. For more information on expediting, seasonality, a general idea of cost, and current availability of service (sometimes not available due to the season and the state of our orders queue) please click HERE.
WHAT ARE THE SHIPPING COSTS FOR INTERNATIONAL?
We offer free shipping with $500 or more purchased. For purchases $500 and below, the cost is standard USPS weighted shipping from California, USA.
YOUR SHIPPING METHOD FOR “CUSTOM MADE” INTERNATIONAL ITEMS?
International orders are shipped via DHL and can add a few days onto the standard delivery timelines indicated at time of your order. Occasionally (but rarely), and depending on the destination country of your order, taxes and duties may be imposed. If this is the case, the information will be communicated from DHL through your tracking. As your country imposes these fees, WeddingTropics cannot be responsible or provide compensation for such fees. We do however indicate the very lowest possible values on your package so that if extra fees are imposed, the cost will be minimal.
WILL MY PACKAGE BE SECURED WHEN DELIVERED? IS SIGNATURE REQUIRED?
If you are not able to receive your order or if you are concerned about the security of the location we recommend requesting “Signature Confirmation” in the comment box during checkout. You may also have your order shipped to a work or alternate address that may be more secure.
DO YOU HAVE A CATALOG?
At this time we do not have a catalog that we can send, but all of our items are available online and updated on a regular basis.
CUSTOMER SERVICE & FEEDBACK
We care about what our customers think and what they are saying, therefore customer service is our number one priority. We not only greatly value our customer satisfaction and appreciation, but also understand that a happy customer promotes a return customer and spreads the word about us.
If you are happy with our quality, services, and products, please tell others. If you are dissatisfied, PLEASE tell us. Ultimately it is you that we work for, therefore we highly value your Comments and suggestions on how we can better provide our service to you.
WHAT ARE THE WASH AND CARE INSTRUCTIONS?
Linen is a 100% natural fabric, to keep your linen garments looking new, we always recommend dry-cleaning as it will prevent against fabric breakdown resulting in loss of luster. While all our stock items are pre-shrunk (not prewashed), they will not shrink. However, our stock fabrics are not pre-shrunk. If you do wash regardless if stock or custom, we recommend light hand wash in room temp water and hang dry immediately to prevent heavy wrinkling and shrinkage.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards including Visa, Mastercard, American Express, Discover, and PayPal payments.
WHY IS MY CREDIT CARD PAYMENT NOT WORKING?
If your credit card is not being accepted by our system, it is generally because either a mistake was made while typing in the info, or the “Billing Address” indicated on your order does not match that on your credit card statement or records. Please verify for correct info and try again.
If neither of these are the case, a fraud detector may have been triggered (due to rampant fraud and sensitive detectors, or purchases over a certain set amount with your bank) your credit card company or bank may have placed a block on your card. Please contact our customer service for assistance and/or your bank.