To obtain a return label, click here. We offer a 30 day no reasons required return policy if you are unsatisfied with your item(s). Approved returns will be refunded within 14 business days of receipt.
We apologize for the inconvenience but due to rising costs, we must enforce the below long standing requirements for return qualification:
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- Clothing articles must be returned in resalable condition to qualify as an approved return, which is; unworn, folded, and unsoiled with retail tags still intact or return will be rejected.
- Returns that do not contain all original packaging & hardware & in reusable condition will qualify as store credit only.
Please note: we are unable to process exchanges as returns are received in a separate facility from our fulfillment center. We recommend making a new purchase for the correct item(s) on our website. Unfortunately, we do not provide return labels for International customers at this time. Please inquire for the return address here.
Final order includes all returns made against the original order. If final order falls below the $99 free shipping threshold, original shipping cost is deducted from return. Return label cost is $15 for first item and $7.5 per item after that returned.
Our “Design It” and tailored products are custom made to order garments; all custom made or altered items that are not standard stock are non-returnable unless there are quality or sizing defects.
We will accept returns on custom made items that are standard stock, but will be subject to deduction for the additional custom costs; this includes shipping and mfg. costs. Please read below for information on defects.
While we are very fair and accommodating to our customers, we reserve the right to judge perceived manufacturing defects based upon our internal tolerances and allowances.
– If a sizing or quality defect is deemed our fault, we will swiftly remake and reship the replacement item(s) at our expense.
– If however it is deemed the customer made the error, we will swiftly remake and reship the replacement item(s) at only our cost to do so (we don’t profit from customer mistakes).
For more information, please refer to our FAQ bullets: Custom Orders, Sizing, and Fabric & Embroidery Colors in our FAQs. For questions of our Design It option, please contact us before ordering.
