WHAT IS YOUR RETURN/EXCHANGE POLICY FOR ALL IN-STOCK ITEMS?
Contact Customer Service to obtain an RMA number and return/exchange instructions. We offer a 60 day return policy if you are unsatisfied with your item. Clothing articles must be returned in resalable condition, which is; unworn and in neatly folded, unsoiled, and in original condition with all packaging, labels, and tags intact. Returned items are done so at buyers shipping expense. Approved returns will be refunded within 14 business days of receipt. Open package returns require a restaging for resale, therefore they are subject to a 15% restocking fee. Free shipping (if applicable) is only valid if the final purchase total after return is above $99 on each individually shipped order. The RMA number must be clearly written on the package as well as a copy of your original invoice included in the package or refund may be delayed.
Exchanges for stock items follow the same criteria as return; once we receive the return we will charge any applicable fees and promptly ship the replacement same day. For rush items, please contact our customer service – we will re-input the corrected order for you charging your card the replacement cost and ship the same day. Once the return item(s) is received, we will refund the difference.
WHAT IS YOUR RETURN POLICY ON DESIGN IT AND TAILORED ITEMS?
Our “Design It” and tailored products are custom made to order garments; all custom made or altered items are non-returnable unless there are quality or sizing defects. Please read below for information.
Quality and Sizing Defects on our “Design It” Made to Order Garments:
While we are very fair and accommodating to our customers, we reserve the right to judge perceived manufacturing defects based upon our internal tolerances and allowances.
* If a sizing or quality defect is deemed our fault, we will swiftly remake and reship the replacement item(s) at our expense.
* If however it is deemed the customer made the error, we will swiftly remake and reship the replacement item(s) at only our cost to do so (we don’t profit from customer mistakes).
For more information, these criteria and more are outlined in our FAQs. Please refer to our FAQ bullets: Custom Orders, Sizing, and Fabric & Embroidery Colors for specific information on each.
If you have questions or regarding our Design It option, please contact us before ordering.