WHAT IS YOUR RETURN/EXCHANGE POLICY FOR ALL IN-STOCK ITEMS?
Contact Customer Service to obtain an RMA number and return/exchange instructions. We offer a 60 day return policy if you are unsatisfied with your item. Clothing articles must be returned in resellable condition, which is; unworn and in neatly folded, unsoiled, and in original condition with all packaging, labels, and tags intact. Returned items are done so at buyers shipping expense. Approved returns will be refunded within 7 days of receipt. Open package returns require a restaging for resale, therefore they are subject to a 15% restocking fee. Free shipping (if applicable) is only valid if the final purchase total after return is above $149 on each individually shipped order. The RMA number must be clearly written on the package as well as a copy of your original invoice included in the package or refund may be delayed.
Exchanges for stock items follow the same criteria as return; once we receive the return we will charge any applicable fees and promptly ship the replacement same day. For rush items, please contact our customer service by email or phone – we will re-input the corrected order for you charging your card the replacement cost and ship the same day. Once the return item(s) is received, we will refund the difference.
DO YOU HAVE ADDITIONAL CRITERIA FOR RETURNS/EXCHANGES FOR “DESIGN IT” AND TAILORED ITEMS?
Our “Design It” products are made to order; while the conditional requirements of the in-stock return policy also applies to Design it returns, additional return requirement factors apply for Design it. While it should be understood that building custom items and air freighting is an expensive undertaking, we do also want to be as friendly as possible to our customers; so we have revised our once no return policy for our Design it.
Taking back Design It items are strictly dependent on our ability to resell them. They will usually fall under three categories; full resale, resale at a discount; or no resale – appropriately we now have 3 policies: full return, limited return, and non-returnable:
Limited Policy Applies:
Exchanges on Design It items are charged for the remake minus any qualified and applicable refund criteria outlined above.
If you have questions or concerns whether or not your design it garment will be returnable, please contact us before ordering.
QUALITY ISSUES / MISTAKES ON DESIGN IT:
While we are very fair and accommodating to our customers, we reserve the right to judge perceived mistakes. Our decision involves strict adherence to our internal policies for circumstances, allowed tolerances of sizing, as well as fabric or embroidery color discrepancies. These criteria are all outlined in our FAQs and on our informational pages. Please see our FAQ bullets: Custom Orders, Sizing, and Fabric & Embroidery Colors for specific information on each.
If a customer mistake is made and a replacement item is needed on a non-returnable item(s), we will remake the item and ship at only our cost to do so (we don’t profit from customer mistakes). Please contact us for more information. If a verified quality issue or defect was made on part, we will swiftly re-make and re-ship the item at no cost to you.