Returns & Exchanges

WHAT IS YOUR RETURN/EXCHANGE POLICY FOR ALL IN-STOCK ITEMS?

To obtain a return label, click here. We offer a 30 day no reasons required return policy if you are unsatisfied with your item(s). Return requirements below or return will be rejected. There are no exceptions:

  • Clothing articles must be returned in resalable condition to qualify as an approved return, which is; unworn and in neatly folded, unsoiled, and in original condition.
  • Must contain all original packaging and hardware and in reusable condition; includes zip-lock bags (not damaged), clips, plastic collar stay (for shirts), cardboard insert, and retail tags still intact on the garment.

We apologize for the inconvenience but with rising costs, we must enforce this long standing rule as we are no longer replacing destroyed or missing packaging. Approved returns will be refunded within 14 business days of receipt.

Please note: we are unable to process exchanges as returns are received in a separate facility from our fulfillment center. We recommend making a new purchase for the correct item(s) on our website. If you require tailored garments to meet your specific requirements, consider placing it under “Design It” then “Tailor it” category for the perfect fit.

Unfortunately, we do not provide return labels for International customers at this time. Please inquire for the address to return the items at our contact us page.

FREE SHIPPING AND SHIPPING RETURN COSTS

Our free shipping offer we have in place is only valid at the $99 and over for “final order”. Final order is defined as the shipped order minus all returns made against it. If final order falls below the $99 threshold, the original shipping cost is deducted from the refund. Return label cost is $10 for first item and $5 per item after that returned.

WHAT IS YOUR RETURN POLICY ON DESIGN IT AND TAILORED ITEMS?

Our “Design It” and tailored products are custom made to order garments; all custom made or altered items are non-returnable unless there are quality or sizing defects. Please read below for information on defects.

Quality and Sizing Defects on our “Design It” Made to Order Garments:

While we are very fair and accommodating to our customers, we reserve the right to judge perceived manufacturing defects based upon our internal tolerances and allowances.
* If a sizing or quality defect is deemed our fault, we will swiftly remake and reship the replacement item(s) at our expense.
* If however it is deemed the customer made the error, we will swiftly remake and reship the replacement item(s) at only our cost to do so (we don’t profit from customer mistakes).

For more information, please refer to our FAQ bullets: Custom Orders, Sizing, and Fabric & Embroidery Colors in our FAQs. For questions of our Design It option, please contact us before ordering.

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