WHAT IS YOUR RETURN/EXCHANGE POLICY FOR ALL IN-STOCK ITEMS?
To obtain a return label, click here. We offer a 30 day no reasons required return policy if you are unsatisfied with your item(s). Clothing articles must be returned in resalable condition to qualify as an approved return, which is; unworn and in neatly folded, unsoiled, and in original condition with all packaging, labels, and tags intact. Approved returns will be refunded within 14 business days of receipt. Unfortunately, we do not provide return labels for International customers at this time.
For exchanges, please re-order the correct item from the website and follow the same criteria for returning the un-needed item(s) as the above. Once the return is received, we will refund per the same criteria as above.
FREE SHIPPING AND SHIPPING RETURN COSTS
Our free shipping offer we have in place is only valid at the $99 and over for “final order”. Final order is defined as the shipped order minus all returns made against it. For instance, if you purchase $150 worth of items, but return $75 worth, the free shipping you received is no longer valid with the return and is deducted from the refund. Shipping cost averages $7 per item if multiple items, and $10 for a single item returned. There is a $5 flat fee charge for the FedEx return label.
We apologize for this but in an effort to keep our prices down, we cannot assume these costs on returns.
WHAT IS YOUR RETURN POLICY ON DESIGN IT AND TAILORED ITEMS?
Our “Design It” and tailored products are custom made to order garments; all custom made or altered items are non-returnable unless there are quality or sizing defects. Please read below for information on defects.
Quality and Sizing Defects on our “Design It” Made to Order Garments:
While we are very fair and accommodating to our customers, we reserve the right to judge perceived manufacturing defects based upon our internal tolerances and allowances.
* If a sizing or quality defect is deemed our fault, we will swiftly remake and reship the replacement item(s) at our expense.
* If however it is deemed the customer made the error, we will swiftly remake and reship the replacement item(s) at only our cost to do so (we don’t profit from customer mistakes).