The customer’s order serves as an offer to enter into a contract with WeddingTropics. Upon order placement, the customer receives an email message with a description of the order and personal data submitted. The email serves as WeddingTropics’ acceptance and confirmation of the contract. If you fail to receive this message, there might be a temporary network issue or a typographical error in the email address. In either case, contact our Customer Service department to correct this issue.
For credit card payments, the total price is collected by the online payment Merchant Services. The customer receives payment confirmation from Merchant Services when the ordering process is concluded. For PayPal payments, the customer receives payment confirmation from PayPal, Inc. when the ordering process is concluded.
WeddingTropics uses safe 256 bit SSL technology to handle your financial transactions. You can choose to pay with any credit card provider. For our International customers, all prices are quoted in USD and your credit card company will calculate the exchange automatically. There are no additional charges issued from us when using your credit card. The processing of your order will begin after the financial transaction has taken place.
Depending on the destination country of your order Taxes and/or Duties may be applicable before your package can be delivered. As your country imposes these fees, WeddingTropics cannot be responsible or provide compensation for such fees. We do, however indicate the very lowest value possible on your package so if imposed you will pay a minimal fee. In such a case, the courier will usually collect this fee at your door, but in rare cases you would have to pay the fee at the local customs or post office.
STOCK ITEMS: RETURNS /EXCHANGES
We offer a 90 day return policy if you are unsatisfied with your item. Clothing articles must be unworn and returned in neat and original condition with all packaging, labels, and tags intact. Returns are subject to a 15% restocking fee. Return shipping charges are not reimbursed. The free shipping offer if applicable is no longer valid if the final purchase after return falls below the free shipping limit. The RMA number must be clearly written on the package as well as a copy of your original invoice in the package. Exchanges follow the same criteria as return, simply re-order the corrected item and follow return instructions (above) to return. We reserve the right to refuse any return based on the condition of the returned item(s) with adherence to our conditions explained.
DESIGN IT AND TAILORED: CANCELLATION & RETURNS
Design It items are custom made items- building custom items and air freighting is an expensive undertaking, therefore returns are dependent on our ability to make the items available for either full resale; resale at a discount; or no resale – appropriately, we have 3 policies: full return, limited return, and non-returnable.
Fully: Design It Items that are fully returnable enjoy the same policy as our stock items return policy, with the only exception that the Design It cost is non-refundable. This is a small add on cost at the time of the order; for pants and vests it is $15, for shirts it is $20. The add on cost for Design It begins Dec 20th 2019.
Limited: These are Design It items that we deem can be resold on our discount shelf. These can be taken back but in a limited capacity (for a lesser refund). The limited policy is subject to a case by case basis, the eligibility criteria and refund is at our discretion.
Non-Returnable: Our Tailored service, including hemmed pants are made to measure, and therefore we cannot accept returns under any circumstances unless a quality issue or error was made on the part of our manufacturer. If the mistake is verifiably our fault, we will swiftly re-make and re-ship the item at no cost to you. Please note; While we are very fair and accommodating to our customers, we reserve the right to judge perceived mistakes as whether they are ours, the customers, or shared. Our decision involves strict adherence to our internal policies for circumstances, allowed tolerances of sizing, as well as fabric or embroidery color discrepancies. These criteria are all outlined herein our FAQ’s and on our informational pages. Please see our FAQ bullets: Custom Orders, Sizing, and Fabric & Embroidery Colors for specific information on each.
If a customer mistake is made and a replacement item is needed on a non-returnable item(s), we will remake the item and ship at just the cost to do so (we don’t profit from customer mistakes). Please contact us for more information.
Following are the conditions on Design It items which are either limited or non-returnable. Anything not listed is eligible for full return, (less the Design It cost):
Limited Policy Applies:
- Custom embroidery colors on embroidered shirts not matching the shirt fabric color.
- Non-standard stock options; collars, lining, cuff, etc.
- XXX-Large and above sizing on shirts/vests and 44+ pants and suits.
- Hemmed pants.
- Tailored, made to measure apparel.
- Special non-standard requests and seamstress service.
The delivery timeline for custom made garments is 4-6 weeks. In rare cases the delivery might be subject to influences beyond our control, such as delays in customs. In those cases WeddingTropics cannot be held liable, but will assist in getting the item delivered as soon as possible.
For standard delivery, we ship USPS priority from our distributor in California to the entire domestic USA.
USING THE SITE
All parts of this website belong to WeddingTropics. Any reproduction, distribution, modification, decompilation, or reverse-engineering of any portion of this website, without the permission of WeddingTropics, is strictly prohibited. You may not make commercial use of any of the information provided on this site or make use of this site for the benefit of another business unless permitted by WeddingTropics.
All content on this site, that is text, icons, images, graphics, audio, video, and software files, is the exclusive property of WeddingTropics and protected by copyright laws. The use of WeddingTropics trademarks without the explicit consent of WeddingTropics is strictly prohibited. https://www.weddingtropics.com trademarks may not be used in connection with non WeddingTropics products or services in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits WeddingTropics.