Custom Orders Delay Period (Tet Holiday)
While our standard delivery timeframe for custom made products is 3-4 weeks, there will be a 2 to 3 week window of delay in Jan/Feb in which our factory is closed for approximately 10 business days to celebrate their Lunar New Year (or Tet holiday) in Vietnam. During and approximately 10 additional business days before the holiday, we set the timeline to 3-4 weeks in order to assure we provide timely order delivery.
If you order when the timeline is still set to 3-4 weeks and it is before Tet, it is safe to assume your order will be delivered before Tet commences (queue is cleared before holiday). For 2021 we go to 3-4 weeks on Jan 31st, and will continue the delay for 1 to 2 weeks or so after we return to work for catchup before returning to the 3-4 week timeline. Click here for info on Tet and dates for the current year.