Custom Order Expedited Shipping

**COVID-19 UPDATE – 3/29/2020: Due to the lowered demand, delivery of custom items is extremely fast. Depending on what day of the week the order is received, can be delivered within 9 days, otherwise up to 14 days. This supersedes the below information**

Primarily in our high season (Jan 15th – May 31st) does this apply, for low season (June 1st – Jan 14th) please skip to the far bottom.
Our standard delivery is 4-6 weeks, if you need it sooner, we do offer expedited shipping. You can type your needed in hand date in the checkout notes at time of order, or contact our customer service if your order has already been placed, however, just letting us know only means we will work to deliver sooner by pushing it ahead of other orders, but it does not guarantee it.

Although speed of service is mostly dependent on our current order load in queue which is usually a component of the season, it also comes down to shipping. Our bulk ship process is scheduled once weekly on a set day of the week. From there, our fulfillment disperses to the individual customers. If our scheduling does not fit your wedding or departure date, especially if the date is very close, direct shipping may be required.

Direct ship is our guaranteed on time service, it circumvents our scheduled bulk shipping process and provides direct DHL delivery to your door.

For low season our standard delivery can be as quick as 1.5 weeks to 2 weeks but the below process does still need to be followed in order to confirm and ultimately for us to guarantee the required dates.

To set our guaranteed delivery (direct ship):

1. At time of making your order, type “Needed in hand by [date], Exp Fee Ok” into the order notes of the checkout page.
2. If you have already made your order, simply reply to your order confirmation or order status email we send, or just call or email our customer service with the same info.
3. In the event we do need to ship direct to make your date, you will be charged the shipping cost, if we are able to successfully expedite your order using our scheduled process, you will not be charged.

* The pricing for direct ship is the cost of the DHL shipping at our discounted rate, but it is shipping from overseas. For one item the price is around $48.00 (depending on market costs), from there it is an incremental value. The second item starts at around $10 and drops in price incrementally on a per item basis from there. Please note, our free shipping offer no longer applies with direct ship and the shipping already paid (if applicable) at the time of checkout will count towards it.